If you need educational seminars or workshops for your conference, association or business, Lemasters offers a wide range of subjects to meet your goals.
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Cemeteries have been described as museums with no walls. The preservation of these museums is extensive, and it seems that any little mistake can lead to big problems. Add into the mix a little media attention (think Robert Nelms, Clayton Smart, Burr Oak and Arlington National Cemetery) and cemeteries are one step away from making a grave mistake. So, what is happening in the area of cemetery liability? What are the common mistakes that can be avoided? What is going to be the future? This seminar provides and overview of the top issues affecting the cemetery profession and the results of those issues.
Cremation is on the rise, with many families choosing cremation for many reasons. But how does that change things for cemeteries? Do you—the cemetery—have the right rules and regulations in place? How do you approach cremation—can you integrate it into a traditional world, or should it be set aside as a different thing entirely? This seminar provides a look into some common cremation situations that ALL cemeteries have or will face when dealing with cremation consumers.
Many outside the cemetery profession believe that there are not enough rules or laws for cemeteries—and that cemeteries can do anything they want! Well, you can be assured that cemeteries are regulated and there are more laws and rules that affect a cemetery than many ever realize. With so much regulation, what are the basics? If you had to know just one thing—what would it be? This seminar provides an overview of the common issues associated with running a cemetery.
Over and over we hear about the rising liability associated with cremation. Stories float through the industry about wrongful cremations. Horror stories appear in the press about crematories that mishandle remains. But, is this perception accurate? Are providers really getting sued all the time? This seminar provides insight to real, current litigation affecting the industry today. The focus is on 'common' problems causing lawsuits and the prevention measures needed to prevent.
Length: 1, 2, 3 or 4 hours, depending on your needs.
The wrong body has been cremated - and everyone is a suspect: the funeral home, the crematory, and the cemetery. This Mock Trial is a real case presented just as it would be in the courtroom. It includes the attorneys, the plaintiff, the defendants, a judge—and of course a jury. Participants will see the trial unfold and see how the jury decides. This program examines problems that the deathcare profession faces when dealing with cremation, and it also provides a consumer’s perspective of what it’s like to be on the other end of the issue.
The Funeral Profession seems convinced that cremations pose the greatest risk when it comes to potential lawsuits. And rightfully so! As cremations rise in popularity, more lawsuits follow right along. However, the funeral profession is filled with risks that can be eclipsed by cremation, including embalming. Funeral Homes continue to have embalming liabilities hit them all the time. From wrongful embalming to negligent embalming—the potential lawsuit is always there. And with so many providers focusing on their cremation practices—they are failing to keep up with standards for their embalming procedures. This seminar provides insight to real, current lawsuits affecting the entire industry. The focus is on the “common” problems causing lawsuits and the necessary prevention measures.
This covers 10 of the most common issues that Boards are dealing with at this current time. Samples include: licensing registration; consumer complaints; advertising; and pre-need. If requested, LC can review with your Board to see if there are specific ares of concern they would like covered in this presentation.
There are no 3 letters more feared by a funeral professional than FTC. We have learned over and over about the Funeral Rule. It seems so easy, yet there are still funeral professionals getting in trouble with the FTC. So what can you do? What can’t you do? This seminar provides an overview of the Funeral Rule, as well as discussion on recent opinions and actions by the FTC. The focus is on recent changes, updates, current problems, and the prevention measures needed to avert those problems.
Employees are not only one of the biggest expenses for a company; employees can also be the most problematic aspect of business. Good employees are hard to find, and even the best can cause problems. So what do you do when your best employee continues to come in late? How do you handle an employee that makes the nightly news - and not for a good reason. This seminar provides insight to real HR issues affecting the profession today. The focus is on some tough, but prevalent problems that can lead to lawsuits and the necessary prevention measures. Overall, the presentation will discuss: tardiness, arrests, social media, making the news, breaks, access to files, and documentation.
State and federal laws typically regulate your contracts and forms. So many providers worry about JUST being compliant that they miss opportunities for their forms to actually be helpful! Your contracts and forms may be required, but there is so much more. There is an art to the structure, a science to the numbers, and of course legal requirements as well. All your forms are more than just a form – they are an opportunity to brand, market, and educate. Your forms and contracts are the only thing most families will keep after the arrangement, but are they working for you?
Ask most consumers and they agree – cremation is a quick, simple and easy option. However, cremation is the one of the most regulated areas of the deathcare profession. Families choosing cremation without properly understanding the process can run into huge problems. This session will help caregivers acquire the knowledge they need to help families make well-informed decisions. This seminar will: Identify the laws that regulate cremation in their specific area (state) and how they are interpreted; Explain common cremation issues to families to help them plan; and Prepare a proper information program for patients that focuses on objective information about cremation. With this knowledge, caregivers will be equipped to help better inform families, ultimately helping families heal and get through the process rather than setting them up for failure and adding to their grief.
Ethical and legal problems abound everywhere, and during end-of-life care the decisions and results are always more difficult. Over the years medical treatment and the law have become more and more complex. There is a delicate balance between doing too much and doing nothing at all. But where is the line? What can a health professional do and not do? This course will shed light on the current ethical and legal framework for end-of-life care. It will also provide a way to identify and handle these situations.
The Funeral Profession is faced with a rapidly growing change—and it’s not cremation. Technology in the funeral profession is moving forward at a rapid pace with more ways to help our business, and the families we serve. Consider just the prevalence of websites, social media, online purchasing, music and DVDs. While all these technologies can bring great benefits—what liabilities do they bring as well? In today’s world its not enough to just offer something new without knowing everything about it. This seminar considers some very common technology used in the funeral profession; talks about the potential risks; and most importantly provides proactive procedures to prevent problems.
The pet funeral profession continues to grow. However, with growth comes more risks. The pet funeral profession has leaped into the 21st Century, but the practices and procedures and due diligence lag behind. As a result of the growth, and lacking procedures, there is an increasing area of liability risk for everyone involved. This seminar analyzes some of the critical due diligence items that all providers need to know and understand to help avoid potential risk.
Society has accepted the fact that pets are people too. “Pet parent” is not an acceptable title. As any parent would expect the best for their children, pet parents want the best for theirs too. This includes everything from food to insurance; and health care to funerals. If you are serving a pet parent – then it’s time to wake up and step up. This seminar will explore the history of legal rights for pets and pet parents and how this plays into the issues of cremation for pets.
Length: 1 hour
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LITTLE MISTAKES THAT TURN INTO GRAVE PROBLEMS
Cemeteries have been described as museums with no walls. The preservation of these museums is extensive, and it seems that any little mistake can lead to big problems. Add into the mix a little media attention (think Robert Nelms, Clayton Smart, Burr Oak and Arlington National Cemetery) and cemeteries are one step away from making a grave mistake. So, what is happening in the area of cemetery liability? What are the common mistakes that can be avoided? What is going to be the future? This seminar provides and overview of the top issues affecting the cemetery profession and the results of those issues.
Length: 1 or 2 hours, depending on your needs.